We roast most orders the next business day. For example: Order by 7:00 pm Tuesday, and we'll roast and ship your coffee on Wednesday for a fast and fresh delivery.
The key to storing coffee is to keep it away from its enemies: air, moisture, heat, and light. Here are some tips for optimal freshness:
Container: Use an opaque, airtight container. This could be a ceramic, metal, or even a glass canister if you keep it out of direct sunlight.
Grind it fresh: If you can, grind your coffee beans just before brewing. Pre-ground coffee loses flavour faster.
Transfer from the bag: Once opened, the original bag isn't ideal for long-term storage. Transfer the coffee to your chosen container.
Location: Find a cool, dark place for your coffee container. A cabinet away from the stove or oven is perfect.
Freezer option: While not ideal, you can freeze whole beans for up to a month if you plan to use them within that timeframe. Vacuum-sealing is recommended for freezing.
Resting your coffee refers to letting freshly roasted beans degas (release carbon dioxide) before brewing. It's not essential, but it can improve the taste by allowing the flavours to develop fully. Here's a breakdown of resting times based on roast level:
Dark Roasts: These tend to have less CO2 and can be used within 1-5 days.
Medium Roasts: For filter brewing, aim for at least 5-7 days. For espresso, aim for 7-10 days.
Light Roasts: These have the most CO2 and benefit the most from resting. Aim for 10-14 days for filter and even longer for espresso.
However, there's some flexibility! Here are additional factors to consider:
Grind: If you grind your coffee just before brewing, even very fresh beans will lose some CO2, potentially making them usable sooner.
Preference: Some people enjoy the slightly brighter flavour of coffee brewed with less-rested beans. Experiment and see what you like best!
Ultimately, the best way to determine your ideal resting time is to taste your coffee and see what works for you.
Remember: Freshness is key for the best coffee experience. If you're a casual coffee drinker, pre-ground might be convenient. But for the freshest flavour, consider buying whole beans and grinding them yourself just before brewing.
Yes, providing the order has not been processed. Please contact us immediately, and we'll do our best to help!
If the order has been processed or shipped, then please follow our Returns and Refunds policy here.
We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.
We currently only ship to the United Kingdom 🇬🇧
If you've not received your order within the timescales as above, then please contact us here.
Order by 7:00 am & ensure you select DPD Express for next business day delivery.
Please note: Orders placed by 7:00 AM on Friday are roasted and shipped the following business day, arriving Tuesday.
Decided the coffee isn't quite your cup of tea? No problem! We accept returns for a full refund within 14 days of receiving your order, provided the items are:
Please note that you will be responsible for the return shipping costs.
For your protection, we recommend using a shipping service that offers proof of delivery. Xplor Coffee cannot be held liable for lost or damaged items during return transit.
Received the wrong roast or a damaged bag? We sincerely apologise! Xplor Coffee will gladly offer a replacement or a full refund for incorrect or damaged orders.
Simply contact us or email your order details to: sales@xplorcoffee.co.uk to arrange the return, and we'll take care of the rest.
Refunds are processed within 7 days from when we receive the item(s).
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